Refund policy

At Relvorn, we want you to feel confident and satisfied with your purchase. Please review our Return & Refund Policy below.

Return Period

You may request a return within 30 days after receiving your order.

Eligibility for Returns

To be eligible for a return, items must be:

Unused and in the same condition as received
In the original packaging
Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at:

info@relvorn-eu.com

Returns must be requested before sending any item back. Items returned without prior authorization will not be accepted.

Once your return request is approved, we will provide instructions regarding the return process and return address.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a suitable solution.

Non-Returnable Items

The following items cannot be returned:

Personal care products
Customized or personalized items
Gift cards
Items showing signs of use or wear

Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or color, please return the original item and place a new order.

European Union – Right of Withdrawal

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of receiving the goods, without providing a reason.

Returned items must be: