Shipping policy
At Relvorn, we are committed to providing a smooth, secure, and reliable shipping experience across Europe and the United Kingdom.
Please review our shipping policy below for detailed delivery information.
Delivery Time
Orders are typically delivered within 8 to 12 business days, depending on your location and the shipping option selected at checkout.
Please allow an additional 1 to 3 business days for order processing before shipment.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Order Processing
Orders are processed within 1 to 3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options
Standard Shipping
Estimated delivery within 8–12 business days.
Free Shipping
Free shipping may be available during selected promotions or for qualifying orders.
Shipping Coverage
We currently ship to most countries within the European Union and the United Kingdom.
Delivery times may vary slightly depending on your destination country and local logistics conditions.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
You may use this tracking information to monitor the delivery status of your package at any time.
Delivery Information
-
Delivery times begin after payment confirmation and order processing.
-
Please ensure your shipping address is complete and accurate before finalizing your purchase.
-
Incorrect or incomplete addresses may result in delivery delays or additional shipping fees.
Delivery Attempts
Orders are delivered to the address provided during checkout.
If no one is available to receive the package, the carrier may attempt additional deliveries according to local shipping policies.
If delivery cannot be completed successfully, the package may be returned to the logistics provider.
Damaged or Open Packages
If your package arrives damaged or appears to have been opened, we recommend refusing the delivery and contacting our support team immediately.
Delays and Exceptions
Delivery times may occasionally be affected by external factors such as:
-
Public holidays
-
High seasonal demand
-
Customs procedures
-
Carrier-related delays
While we strive to meet all estimated delivery timeframes, occasional delays may occur.
Contact Information
If you have any questions regarding your order or shipping, please contact us:
Relvorn
WESTWING SERVICOS DE INTERMEDIACAO DE NEGOCIOS LTDA
Registered in Brazil
Email: info@relvorn-eu.com
Address:
Estrada do Colegio, 81
Rio de Janeiro – RJ
21235-280
Brazil